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Terms & Conditions

In the unusual event of problems occurring, our terms and conditions will ensure that both pupil and instructor have a clear picture and understanding of what is expected of them.


All driving instructors are self-employed and independent tutors, and all lessons booked with the instructors solely constitute an agreement between the instructor and the pupil. Kinetic Driving school is only an introductory service and will not be held liable for any accidents, disputes or refund.

Any issues must be taken up directly with the instructor you are booking and taking lessons with. If a dispute does not get resolved, Kinetic will assist the pupil by taking the complaint to the DVSA. The DVSA is responsible for the instructors conduct and teaching license as all driving instructors are signed to the DVSA Code of Conduct.


The pupil will be expected to have regular weekly driving lessons. The instructor will arrange and agree all matters relating to time, location and duration of individual driving lessons. Payment must be made at the start of every lesson.

Pupils must declare that they are not precluded from driving by any court judgement and must prove they have a valid provisional driving licence and licence share code.

Pupils are required to inform the instructor at the time of booking if they have any disability which may affect their ability to drive. On the first lesson, the instructor will test the eyesight of the pupil by getting them to read a standard number plate from 20.5 metres (67 feet). This is also part of the practical test.

You must be fit to drive with regard to legal and medical requirements.

Special Offers

Only one Special Offer will be granted per pupil when they first join a Kinetic instructor if they are a new driver. If the pupil has passed a theory test and had previous driving lessons experience, they are not entitled to the introductory special block discount for the first 10 lessons.

Pupils can only choose the special offers for the first three lessons or the first five lessons. Any special offer promoted by Kinetic Driving School are only valid if the pupil has originally booked through Kinetic Office. If the pupil initially contacts the instructor to directly book lessons without going through Kinetic Office, this is deemed as private booking between the pupil and the instructor.

The instructor will charge the same normal lesson rates as Kinetic Driving School and always teach with Kinetic Branding, but the special introductory offer advertised by Kinetic are not available if you book with the instructor directly.

PLEASE NOTE: Special Offers and Discounts are available to NEW customers only and the first ten lesson offer is only valid if you have NOT yet completed a theory test and is a web offer only.


If booking with the instructor directly, you can only choose to have the first three lessons, or the first five lesson offers. The first ten hours special offer is only available if booking through Kinetic office as it’s a web offer only. The first 10 lesson offer is also not available if you request specific instructors at the office as this is deemed as a recommendation booking.

Block booking must be paid for in advance to receive a discount and are all block bookings are non-refundable.


Cancellations must be made 48 hours before the time of the lesson, or the normal lesson fee will be charged unless a doctor’s certificate can be produced. You must make the cancellation directly with the instructor you are taking lessons with as you would have booked the lesson directly with them.

Cancellations cannot be made on Sundays or bank holidays as these are deemed as none working days.

The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit to drive due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be illegal. In such circumstances, the lesson fee will be payable.

Your instructor reserves the right to postpone lessons in certain circumstances, i.e. dangerous weather conditions, test cancellations, mechanical breakdown or illness. In the event of postponement, fees paid in advance will be carried forward.


In the new normal of COVID-19, Kinetic has a new lesson policy of Screen, Clean, Hygiene and Learn. If the pupil or instructor temperature is above 37.7 degrees Celsius, the lesson will not go ahead. If this happens, the lesson is not charged. If the pupil is feeling unwell and thinks they may have COVID-19, it is their civic duty to get tested.

If the driving lesson is cancelled under 48 hours by the pupil with suspected COVID-19, the lesson will still be charged unless a positive test certificate is produced. If the pupil is tested positive for COVID-19, they cannot have a driving lesson until well again and passed the 14-day quarantine period.

Gift vouchers

Kinetic driving school gift vouchers are only valid for three months from the date of purchase, Gift vouchers will not be refunded after the 3-month period if they have expired.


Car Maintenance

The instructor reserves the right to withdraw their car for tests without notice should the pupil prove he/she is not to be of a test standard. The instructor will give a minimum of even days’ notice of this to allow time to reschedule the driving test.
Kinetic does not take pupils to test that have not been taught to drive or had lessons from a Kinetic Driving School instructor. Driving tests take precedence over normal driving lessons.

The instructor will make every effort to ensure that the vehicle supplied for a test will be fully roadworthy and comply with all legal requirements. At the start of the test, the instructor cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.

Your instructor cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor, and therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise you about claiming compensation from the DVSA.

PLEASE NOTE: A fixed FEE of £49.99 Will be payable to Kinetic Driving School to cover the costs of administration regarding any refunds for Block Bookings and/or intensive driving courses if bought on vouchers or through Kinetics safe payment systems.

This only applies if you have paid the Kinetic office directly.
Please note this does not affect your statutory rights. The administration costs are set to cover all administration and card transaction costs incurred.